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Protecting Your Account Information Online
1. What security measures has the Fund put in place to protect my data?
The Anglican Community Fund is very conscious of protecting the security of all customer information. We have taken steps to ensure the confidentiality of your accounts.
To ensure that communication between customers and the Anglican Community Fund is secure, there are a number of security features in place:
- Robust firewall technology to prevent unauthorised access to the Fund’s
systems. - A security team constantly monitors the system for suspicious activity and
automatic alerts are generated if any abnormal activities arise. - 128-bit data encryption has been put in place to provide some of the best
protection available to keep your password, account details and other sensitive
information, including any messages sent via Send ACF Secure Mail, from being
accessed by an unauthorised party. - A short time-out limit has been set. After this time, the system automatically
logs off and ends your session. Remember, if you are not using your computer
for a period of time, make sure you 'log off' completely from MY Account Online
so that your information cannot be viewed by others.
The Anglican Community Fund is taking every available viable security measure because we want to provide a secure environment for you to do your banking.
2. What can I do to ensure the protection of my account details?
Please ensure that you abide by the following checks to ensure your account details remain secure:
- Ensure that you regularly update the anti virus software on every PC you use
- Make sure anti virus software targets spyware as well as other viruses
- Ensure your browser connects at 128 bit encryption.
- Never disclose your Access details to anyone. Do not write them down or
store on your computer. - Select a password that is difficult to guess and change it regularly.
- Never leave your computer unattended while logged on to MY Account Online.
- Check your transactions carefully before sending them.
- Always sign out when you have finished your MY Account Online session.
Working remotely from home or office involves a broad range of Information Security risks. In addition to the obvious threat of theft of the equipment there are also significant risks to the information contained on portable equipment. It is necessary to use business centres with great care as confidential information or data can be input onto equipment that is not under your control.
When using Internet cafes, Hotels/Motels (both in room and in any Business centres /computing facilities provided by hotels for the use of their guests or others) or similar locations, you should ensure that you know if your computer and phone access details are recorded and take appropriate steps to maintain confidentiality of that information.
3. What are Hoax Emails?
Hoax emails or 'Phishing' is a scam that uses fraudulent emails to entice people to surrender their banking or credit card details. The emails are crafted to look like a legitimate email from a financial institution and often contain links to authentic looking but fraudulent websites.
ACF will NEVER request account or password information from you via email
If you receive an email requesting this sort of information and it appears to be from ACF, delete it immediately and report it to ACF by phoning 9325 4182. Do not reply to the email.
4. What do I do if I forget my Access ID and PIN?
MY Account Online will allow a customer three attempts to enter the correct Client Number and password. If you do not succeed within 3 attempts, your account access will be automatically blocked. If you forget your password, or enter the wrong one too many times and have your access revoked, please contact Anglican Community Fund on 9325 4182. Once a Client Service Officer has confirmed your identity, a temporary password will be provided to you so that you can access the service. You may then select your own unique password from the ‘Change MY Password’ function.
5. How do I change my password?
You can change your password by accessing the 'Change MY Password' function and following the prompts.
6. What should I do if I think somebody else is accessing my accounts without permission?
If you have any suspicion, you should contact Anglican Community Fund on 9325 4182 immediately. We will put an immediate stop on your account and investigate the situation.
When the investigation is completed, you will be issued with a temporary password you will need to change when you next use the service
7. What is the purpose of data encryption?
Data encryption is used as a means of disguising messages sent from one computer to another computer to obscure its meaning. The Anglican Community Fund employs the highest level of encryption available via secure socket layer encryption (SSL) to protect your banking and transaction details
8. Why do MY Account Online sessions automatically time-out?
This security feature has been put in place to reduce the chance of an unauthorised party gaining access to your personal information. If you leave your MY Account Online session idle for too long, your session will be terminated and you will be required to log-on again.
9. Do joint account holders, such as my spouse, have to sign up individually to access MY Account Online?
In order to prevent unauthorised access to your accounts, the Anglican Community Fund requires all customers to register individually, and be issued with a unique Client Number and password. Under no circumstances, should your password be disclosed to another party.
